“The employees in the company contibute to the value creation in a variety of ways. In particular, the interaction between administration and operations often represents a critical interface with great potentials for increased efficiency and effectiveness and considerable influence on the value creation.

By comparing the actual with the Target state, critical questioning of previous processes with intensive involvement, promotion and development of employees according to their potential, significant improvements in value creation and thus in business results as well as in employee satisfaction can be achieved“